5 Days

Introduction

This 5 day, entry-level, instructor-led training offers technical personnel, who are responsible for designing, implementing, or administering effective service operations capabilities for mission-critical business services. This course includes hands-on labs that use version 9.0 of the OMi software.

Audience

New users of HP Operations Management (OMi) 9.0, including:

• IT Tools Engineers
• Operations Staff
• Operations Managers
• Availability Engineers
• System Administrators
• Network Administrators

Prerequisite

Successful completion of the BSM 9 Essentials course and Working knowledge of the following:

• IT operations principles and practices
• Systems and network, administration
• Industry-standard operating systems
• Network, system, and application monitoring principles and practices

Course Objectives

At the end of the course, you will be able to:

• Describe the core features and capabilities of HP OMi and its role in event management
• Describe OMi’s role as a consolidated console and operations bridge
• Use OMi to effectively identify, prioritize, and resolve incidents
• Customize the OMi console for specific user roles
• Understand and tune CI resolution and correlation
• Use and configure OMi Performance Graphs
• Use and configure OMi Tools
• Understand basic concepts of UCMDB and RTSM
• Create and tune TBEC correlation rules
• Understand deployment architecture and options
• Configure integration between OMi and OM
• Configure integration between OMi and SiteScope
• Configure integration between OMi and EUM
• Configure integration between OMi and Service Manager

Course Outline

Course Introduction

• Participant introductions
• Administration and Housekeeping
• Facilities
• Participants’ Responsibilities
• Course Objectives
• Course Outline
• Exercises

Introduction to BSM

• Today’s Business and IT Challenges
• Aligning IT Operations with Business Realities
• Definition and Characteristics of BSM
• BSM, IT and the Business

HP BSM Solution Overview

• Unified BSM Platform
• One Solution - Many Perspectives
• BSM Dashboard - Top Down Business Health Views
• Role Specific Views Drive Efficiency
• Consolidated Operation Bridge
• Run-Time Service Model

HP OMi Concepts

• Enterprise Event Management
• Event Management Maturity Model
• Introduction to OMi:
  • ITIL Operations Bridge
  • Consolidated Event Console
  • Automate: Identify, Analyze, Prioritize, Remediate
  • Topology-Based Event Correlation
  • Collaborate
  • Escalate
• Architecture Overview

Operator Workflow

• Operations staff workflow using OMi
• Navigating OMi Event Perspective features
  • Event Browser
  • Event Details Panel
  • Actions Panel
  • Event Filtering
• Sample Scenarios: Leveraging OMi to Quickly Resolve Incidents
  • Identifying and Selecting Events to Work On
  • Analyzing Information Provided in the Event
  • Accessing Additional Information Relevant to Event and CI
  • Using Performance Graphs
  • Using Tools to Access Additional Information
  • Remediate Using Run Books
  • Escalate as Needed

Using OMi Performance Graphs

• Accessing Performance Graphs
• Viewing and Working With Performance Graphs
• Using Performance Perspective to view and create Graph Templates

Introduction to Using OMi Tools

• Using OMi Tools
• Supported Tool Types
• Creating OMi Tools

Health Perspective

• Health Perspective Introduction
• Health Indicators Overview
• Key Performance Indicators Overview
• Understanding KPI Status
• Using Health Perspective to Analyze Business Impact
• Health Perspective Tools and Reports
• RTSM View Mappings for the Health Perspective

RTSM Fundamentals

• Explanation of the Run Time Service Model
• Operations Bridge and RTSM Capabilities
• RTSM Relationship with UCMDB
• RTSM Basic Concepts
• RTSM Population & Integration

OMi Use of RTSM

• Configuration Items (CI) and CI Resolution
  • The CI Resolver
  • Smart Message Mapping
  • Event Message Hints
• Event Type Indicators (ETI)
  • ETI Concepts and Usage
  • ETI Resolution
• Health Indicators
• Key Performance Indicators
• Custom Indicators and Mapping Rules

OMi Data Collectors Overview

• BSM Integrations Overview
• BSM Data Collector Overview
• Primary Uses Of Received Data Within BSM
• Summary Per Data Source
• KPI Domains

Integrating OMi and OM

• OM Features Utilized By OMi
• Configuring Message Forwarding
• Dynamic Topology Synchronization Overview
• Configuring Dynamic Topology Synchronization
• Basic Topology Synchronization Overview
• Configuring Basic Topology Synchronization

Integrating OMi and SiteScope

• SiteScope Features utilized by OMi
• Integrating with BSM
• Integrating with OMi
• SiteScope and BSM Indicators
• Severity Mapping
• SiteScope Topology in RTSM

Integrating OMi and EUM

• HP EUM Overview
• BPM Data in BSM
• EUM HIs in Service Health
• EUM Events in OMi

Topology-Based Event Correlation

• TBEC Operation
• Using the Correlation Manager
• Correlation Rule Creation
• Automatic Cross-Domain Correlation

OMi User and Group Management

• Creating Users and Groups
• Assigning Permissions
• Auto-Assigning Events to Groups

OMi Notification Configuration

• Defining Recipients
• Configuring Notification Delivery

Introduction to Content Packs

• BSM Content Types
• Out of the Box Content
• BSM Content Manager
• Creating a Content Pack

OMi Administration

• Downtime Behavior in OMi
• Close Related Events Options
• Duplicate Event Suppression Options
• OMi License Management
• Troubleshooting OMi

Introduction to Integration Adapter

• BSM Integration Adapter Overview
• BSM IA User Interface
• SNMP Interceptor Policies
• XML File Interceptor Policies

Integrating OMi and Service Manager

• OMi Integration Overview
• Configure Integration on OMi
• Configure Integration on SM
• Verify Manual Transfer
• Setup Forwarding Rule

Deployment Overview

• BSM Components
• Gateway Server
• Data Processing Server
• Deployment Alternatives
• Installation Prerequisites

For more information on Acumen Classes
Please contact Joann Etling 314.333.3330
or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1750 South Brentwood Blvd.
Suite 200
Saint Louis, MO 63144