Three Day - Instructor Led

Course Profile

This 3-day course shows students how to utilize HP Internet Services Software to monitor business critical web applications and services. Students will learn to use Internet Services to help predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and report on Service Level Agreements. In addition, students will learn how to integrate Internet Services with other HP Software products. The course is based on version 6 of Internet Services, and is taught mostly on the Windows platform. Functionality and integration in Unix environments is also covered.

Audience Profile

• Customers: Web managers and IT staff who are responsible for monitoring and ensuring the availability of business critical web applications and services
• Channel Partners and Others: Solution architects or consultants who will be integrating HP Internet Services Software with other HP Software products
• HP Engineers: Pre-sales and post-sales engineers who will be supporting the HP Internet Services Software product

Prerequisites

• Be able to perform basic administration tasks on UNIX and Windows systems
• Be familiar with the HTTP and HTML protocols
• Have some familiarity with other HP Software products, such as HP Operations Software is an advantage
• Understand basic concepts of performance monitoring

At Course Completion

• Install and configure the HP Internet Services Software product
• Understand the use of Troubleshooting Insight Packages (TIPs)
• Work with probes for all internet services Use Probe Builder and other customized tools to create specialized probes
• Work with the Configuration Manager to provide services appropriate to groups of customers
• Monitor complex business transactions, from the customer perspective
• Understand how HP Internet Services Software can be integrated with other HP Software products to create web management solutions for your business or organization
• Use troubleshooting and advanced configuration tools

Course Outline

Introduction

• Product introduction and overview

Installation and Initial Configuration of HP Internet Services Software

• Installation of HP Internet Services Software on a Windows server
• Structure of services in HP Internet Services Software
• Configuration manager GUI
• Using Service Level Objectives (SLOs)
• Configuring alarms based on SLOs

Installation and Configuration of Probes

• Description of probes for common services and protocols
• Installation and configuration of remote probes
• Snapshot view dashboard
• Drill down view and Trend Reports
• The embedded graphing component
• Status button and the tabbed views
• Daily reports

The Web Transaction Recorder

• The Web Transaction Recorder introduction
• Creating a recorded transaction
• Working with transaction steps
• Handling complex web page features, for example page redirection
• Working with dialogs
• Handling dynamic URLs

Working with TIPs

• TIPs – an introduction
• Using TIPs with HP Internet Services Software alarms
• Working with default TIPs provided with the product
• Architecture of TIPs
• Creating and modifying TIPs
• Configuring TIPs commands and outcomes
• Ensuring security with TIPs

Extending HP Internet Services Software

• Extensibility introduction
• Using the Script probe
• Using Probe Builder
• Configuring authorized users for probes

Integrations Available with HP Internet Services Software and Other Applications

• Transaction Analyzer
• Forwarding alarms to other applications
• Integration with HP Operations Software and NNM

Advanced Configuration and Troubleshooting

• Architecture
• Data management
• Database schemas
• Drawing graphs within HP Internet Services Software
• Notification templates
• Restricted views
• Scheduling options
• Configuring downtime
• Tracing
• The IOPSload utility for batch configuration
• Configuration of Service Level Agreements (SLAs)

For more information on Acumen Classes
Please contact Joann Etling 314.333.3330
or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1750 South Brentwood Blvd.
Suite 200
Saint Louis, MO 63144