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Customer Service Logo

Customer Service Training St. Louis

Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.

Training

Fundamentals of Customer Service

Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.

By the end of class students will be able to recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization’s customer base, focus on the customer so that the individual is motivated to return, handle complaints so that customers are satisfied, deliver excellent customer service on the telephone so that customers have a positive perception about your organization, and cope with stress so that you maintain a healthy level of work-related stress.

Customer Service

This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.

Upon successful completion of this course, students will be able to acquire tools to provide quality customer service and make lasting impressions on customers, explore how customers define the success of your company, as well as a customer’s emotional behaviors, and how that sensitivity influences his or her decision making, discover techniques to increase customer satisfaction through your behavior, sensitivity, and respect, examine the techniques for providing service through face-to-face contact, the factors that contribute to the success of that contact, and the benefits of actively listening to your customers, identify the stages of customer management and recognize who your internal customers are. You will also explore value chain management and how to make positive long-term decisions that add value to your company, identify the guidelines for dealing with unreasonable and irate customers, take action to increase the loyalty of the customers you serve, and increase sales via customer service.

Customer Service Via Phone and Email

New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills.

Upon successful completion of this course, students will be able to manage the customer's initial contact, address the customer's issues, and close communications with the customer once all issues have been resolved.

Excellence in Technical Customer Service

This course is intended for customer service professionals providing technical support or service, on-site or by way of call center or email.

Upon successful completion of this course, students will be able to meet the customer, diagnose the customer's issue, and deliver solutions.

Call us today and we'll help setup a class for you!

For more information - 
Please contact us 314.333.3330
or •This e-mail address is being protected from spambots. You need JavaScript enabled to view it•

1750 South Brentwood Blvd.
Suite 200
Saint Louis, MO 63144

 
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